Returns & Exchanges
At Jack's Surfboards, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return window for unused items in their original packaging. Please note that surfboards and custom orders are final sale to ensure the integrity of our high-performance equipment.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack Your Gear
Carefully place the items in their original packaging, ensuring all tags are attached and hardware is included.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing